Delighted Customers

Field Service Solution | Customer Portal

A web-based portal enables you to report new issues and track the status of existing issues 24/7.
The system sends automated messages about the current status of service processes. (service technician is on the way, technician started working, technician finished the job, …)

Web-based customer portal

  • Report requests 24/7
  • Track the status of issues
  • Evaluation of the repair/maintenance task (with customizable questionnaires)
  • Check information related to service items and parts
  • Track the lifecycle of service items
  • Send status report to the client

Managing contracts and orders

  • Create service orders from client requests or reports via the web portal

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