Field Service Solution | Customer Portal
A web-based portal enables you to report new issues and track the status of existing issues 24/7.
The system sends automated messages about the current status of service processes. (service technician is on the way, technician started working, technician finished the job, …)
Web-based customer portal
- Report requests 24/7
- Track the status of issues
- Evaluation of the repair/maintenance task (with customizable questionnaires)
- Check information related to service items and parts
- Track the lifecycle of service items
- Send status report to the client
Managing contracts and orders
- Create service orders from client requests or reports via the web portal
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