Servotion is a complete field service solution based on cloud technology powered by Microsoft.
Our field service solution helps you serve your customers’ needs, organize your resources to achieve maximum efficiency and increase customers’ satisfaction.
Tightly integrated information provide the necessary insight to make profitable decisions regarding service activity costs, inventory, workload and financial returns.
Servotion is based on the latest version of the Microsoft Dynamics NAV ERP system. Besides providing regular ERP functionality, it is easy to integrate with Office 365, the Graphical Scheduler and so on. Servotion is available on any device (PC, smartphone, tablet) hence, besides office employees, on-site workers can also access the central system from their mobile devices.
A web-based portal enables you to report new issues/problems and track the status of existing issues 24/7. In addition, customers can view their service contracts, service items and the service history of these items.
The mobile app of the solution fully supports performing on-site service jobs, with which all data can be recorded on the spot in online or offline mode; therefore, you will never lose valuable information. Numerous automated processes help fill out a worksheet, such as barcode scanning or autofill of work time and distance travelled.
A Graphical Scheduler helps Dispatchers assign tasks. The scheduler can display multiple modules: map, calendar, or timeline. With a split screen, everyone can arrange the interface of their scheduler to their liking.
Automatic resource allocation provides you with an option for allocating incoming tasks to existing resources based on pre-defined parameters. After approval, the system also schedules these tasks.
The system can manage subcontractors if needed. Tasks can be easily distributed between subcontractors. The dispatchers of subcontractors can also access the Graphical Scheduler to create the schedule of their own service technicians. Besides, technicians of subcontractors also fill in the worksheet on a mobile device taking advantage of all the benefits of the mobile solution.
You’ll find all the facts, features and the most related information about Servotion you need in one place.
We had the privilege of engaging in a conversation with Tommy Fittkau, the Head of Technical Service (DÜPERTHAL Sicherheitstechnik), to gain insight into his perspective on the utilization of Servotion.