Field Service Solution | Automated emergency signal from the device Possibility to send and error message from the faulty device; The solution provides standard interfaces to read error messages from a device; Generate service tasks and worksheets automatically based on the error message.
Field Service Solution | Graphical scheduler (drag&drop) Graphical Scheduler with multiple views Drag & drop scheduling Time bar navigation Assign tasks to multiple resources Set recurring events Resource filtering with filter grouping options GPS-based tracking User interface customization Set task color, and priority Set user access control
Field Service Solution | Service Item Management Record information related to service items and parts; Track VIN and serial numbers; Track the lifecycle of service items; Inventory information; Store and display the picture of items.
Field Service Solution | Automatic Resource Allocation Can be parameterized; Allocation by closest service technician; Allocation by technician reaching destination fastest; Allocation by priority; Allocation by task length; Allocation by time limit for the task; Only provides suggestions or schedules as well; Pre-definable parameters; Based on available resources suggestion is made for allocating incoming tasks;[…]
Field Service Solution | Skill Matrix Assign qualifications to your own resources; Group subcontractor resources based on qualifications; Record qualifications necessary for repairing service items.
Field Service Solution | Customer Portal Report requests 24/7; Track the status of issues; Evaluation of the repair/maintenance task (with customizable questionnaires); Record information related to service items and parts; Track the lifecycle of service items; Send status report to the client (service technician is on the way, started servicing job, finished servicing job, and[…]
Field Service Solution | Subcontractor Management Dispatcher can allocate tasks between subcontractors; Managing subcontractor invoices; Schedule service tasks with the Graphic Scheduler; Administration of the work of subcontractor’s service technicians and of the parts used; Work on-site on a mobile device in online or offline mode.
Field Service Solution | Worksheet entry on any device Route planning; Send status report to the service center and the client; Mobile client for on-site work; Parts picking by barcode or QR scanner; Fill in, create and print a worksheet on-site; Capture client’s signature on-site; Customizable process types (e.g.: preparation for winter, maintenance, removal); Service[…]
Field Service Solution | Time and travel cost tracking Start and close travelling time and automatically calculate travelling costs; Start and finish work and automatically calculate worktime.
Field Service Solution | Service Fees Management Managing customer-specific prices, various fee types and categories; Using fee templates; Dividing call-out fees in a tour (when servicing multiple customers); GPS-based call-out fee calculation; GPS tracking of service technicians.