Field Service Solution | Graphical Scheduler

Graphical Scheduler helps dispatchers assign tasks.
Should this be insufficient, the built-in scheduler algorithm can automate tasks on the basis of various parameters.

Work scheduling

• Manage and create service tasks from orders
• Schedule service tasks with the Graphic Scheduler
• Allocation of service items and resources to tasks
• Route planning, and optimization of assigned tasks

Keeping track of service technicians’ skills

• Assign qualifications to your own resources
• Group subcontractor resources based on qualifications
• Record qualifications necessary for repairing service items

Automatic resource allocation

• Can be parameterized
• Allocation by closest service technician
• Allocation by technician reaching destination fastest
• Allocation by priority
• Allocation by task length
• Allocation by time limit for the task
• Only provides suggestions or schedules as well

Subcontractor management

• Dispatcher can allocate tasks between subcontractors
• Schedule service tasks with the Graphic Scheduler

Managing contracts and orders

• Manage ongoing maintenance contracts
• Generate orders automatically for regular maintenance based on contracts
• When servicing defects/non-planned tasks, it is possible to combine these with planned maintenance tasks
• Automatic billing

Tracking service items

• Record information related to service items and parts
• Track serial numbers
• Track the lifecycle of service items

Managing service fees

• Managing customer-specific prices, various fee types and categories
• Using fee templates
• Dividing call-out fees in a tour (when servicing multiple customers)
• GPS-based call-out fee calculation
• GPS tracking of service technicians

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